Returns & Shipping

We’re happy to help! For more information on Shipping & Returns, read below.

All domestic orders are shipped with USPS Priority 2 Day Mail & cost $5. All international orders are shipped with USPS International Mail & costs $35.

All orders are shipped by USPS Priority Mail within 1-3 days of the order date. You will receive a tracking number as soon as your order ships from USPS. Most domestic packages arrive with 2-3 days. Please allow additional time for international orders. If you’re having trouble tracking your package or there was a problem with delivery, please contact us at [email protected]

If there was any problem with the contents of your order please contact us immediately at [email protected] We’ll fix the problem as soon as possible!

PROOF OF PURCHASE:
All items need to show proof of purchase from store or online

SHIPPING:
All returns are subject to pay the cost of shipping from WoodRoze to the customer and the shipping back to WoodRoze

CREDIT CARD & PAYPAL FEES:
All orders will have a 5% surcharge and will be deducted from the refund

RESTOCKING FEE:
There is no restocking fee as long as shipping and the 5% is paid
Any custom orders are 100% non-refundable
Please contact customer service for more information on returning an item. Thank you.

Yes we ship worldwide! Please allow longer delivery times for international orders.